Privacy Policy

This Privacy Policy explains how Nisix Solutions ("we", "us", "our") collects, uses, shares, and protects information when you use the PlanaFit mobile application and related services (collectively, the "Service").

This version is tailored to the current PlanaFit mobile app implementation as of the last updated date above, including Google sign-in, workout and nutrition preference management, support tickets, and optional subscription handling.

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Information we collect How we use information Legal bases for processing How we share information Data retention Security Your choices and rights Children's privacy International transfers Changes Contact

1) Information we collect

Depending on how you use the Service, we may collect the following categories of information:

Account and identity information: your name, email address, profile image, authentication identifiers, and related account status information when you sign in with Google.
Profile and preference information: information you provide to personalize plans, such as country, age, gender, weight, height, units, fitness goal, workout frequency, training intensity, fitness experience, body focus areas, available equipment, cooking preferences, dietary tags, allergy selections, spicy tolerance, and budget preferences.
Support communications: information you send when creating support tickets, including subject lines, message content, timestamps, and any replies we send back to you.
Subscription and purchase information: purchase status, entitlement status, and subscription management links from the relevant app store and subscription provider. We do not receive your full payment card details.
Technical and usage information: device and app details, operating system information, log data, request metadata, and diagnostic information needed to operate, secure, and improve the Service.
Locally stored information: authentication tokens stored securely on your device and limited app settings such as theme preference.

What we currently do not request

As of the last updated date above, the PlanaFit mobile app does not request direct access to your camera, microphone, photo library, contacts, or precise location in its current implementation.

2) How we use information

We use personal information to:

Provide and operate the Service, including sign-in, account access, plan generation, profile management, support, and subscription-related features.
Personalize your experience by using the preferences and profile details you provide to deliver meal and training recommendations tailored to you.
Maintain security and prevent abuse, including verifying accounts, preventing unauthorized access, and debugging operational issues.
Process and manage subscriptions, including entitlement checks, access control, and account-related purchase support.
Respond to support requests and communicate with you about service updates, issues, and important notices.
Comply with legal obligations and enforce our terms, policies, and legitimate business interests.

3) Legal bases for processing

Where applicable law requires a legal basis for processing, we generally rely on one or more of the following:

Performance of a contract: to provide the Service you request.
Legitimate interests: to maintain, secure, improve, and support the Service.
Consent: where you voluntarily provide certain information and consent is required under applicable law.
Legal obligations: to comply with applicable laws, regulations, and lawful requests.

We may share information in the following circumstances:

Authentication providers: for example, Google, to support sign-in and account authentication.
Infrastructure and backend providers: where needed to host, operate, secure, and maintain the Service.
Subscription providers and app stores: such as RevenueCat, Google Play, and the Apple App Store, if you use paid subscription features.
Legal and safety disclosures: if required by law, regulation, legal process, or to protect rights, safety, security, and prevent fraud or abuse.
Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable confidentiality and notice requirements.

Third-party policies

Third-party services process information under their own terms and privacy policies. We encourage you to review the relevant policies for Google Sign-In, your mobile platform provider, and any subscription services used by the Service.

5) Data retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain your account, respond to support requests, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the category of data and the purpose for which it was collected.

6) Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. These measures may include secure token storage on device, access controls, and standard transport and backend security practices. However, no system is completely secure, and we cannot guarantee absolute security.

7) Your choices and rights

Depending on your location, you may have rights to access, correct, update, delete, restrict, object to, or request portability of certain personal information. You may also be able to withdraw consent where processing is based on consent.

You may also manage some information directly in the app by updating profile and preference data, or by discontinuing use of the Service. To submit a privacy request, contact us at nisix92@gmail.com. We may need to verify your identity before fulfilling a request.

8) Children's privacy

The Service is not intended for children under the age of 13, or any higher minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so that we can review the issue and take appropriate action.

9) International transfers

Your information may be processed in countries other than the one in which you live. Where applicable, we take steps designed to ensure an appropriate level of protection for personal information transferred across borders in accordance with applicable law.

10) Changes to this policy

We may update this Privacy Policy from time to time. If we do, we will revise the "Last updated" date at the top of this page and, where required by law, provide additional notice.

11) Contact

If you have questions, concerns, or requests relating to this Privacy Policy or our privacy practices, contact:

Nisix Solutions
Email: nisix92@gmail.com